Questionnaire

1. Do you sell iQube, ICE vehicles or both?
2. Describe your daily tasks at the dealership as a dealer owner.
3. Does this change for iQube customers? (Inventory management, employee management, sales reports basis vehicle/time/type of customer/etc.)
4. Tell us the entire journey for a customer from enquiry-delivery.
5. What is your specific role in making a sale/managing the dealership?
6. What tools/systems do you use regularly to accomplish these tasks (SVT Selr/DMS/Arrive/NGD, etc.)
7. Do you use NGD portal? What do you use it for?
8. How often do you use SVT Selr?
9. What are the top 3 features you use?
10. How often do you switch to the BM role? What are the top 3 features you use when you switch to BM?
11. What kind of data would you like to see as a DO at each stage of the customer’s journey from enquiry-delivery? (Booking stats, deliveries pending, stock in place, stock to be ordered, etc.) How accessible is this data for you today?
12. What is beneficial for you/what do you usually look at – aggregated numbers for enquiry, booking, invoices and delivery/detailed view of each customer?
13. What are the current reports you use for enquiry, Test rides and bookings?
14. What kind of filters and duration sorting are helpful for you? What is the purpose of using these?
15. If SVT Selr had a reports and dashboard, what data would you like to see/what would be beneficial for you to see that’s not there today?
16. What are the most important parameters for enquiries, booking and vehicle delivery?
17. What parameters do you use to maintain and manage inventory?
18. What method do you use to read this data today? (excel/any other software/manual)